FAQs

FAQs2024-03-18T13:16:57+07:00
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We specialize swimming pool accessories for thailand.

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FAQs – Swimming pool Aacessories

Here are some frequently asked questions (FAQs) with answers about accessories and more, specifically for Thailand.

What is the role of a pump in a swimming pool or spa?2024-03-15T15:12:49+07:00

A pump circulates water, facilitating filtration, heating, and chemical distribution in swimming pools and spas. It helps maintain water clarity, sanitation, and temperature balance.

What are the benefits of upgrading to a variable-speed pump?2024-03-15T15:14:17+07:00

Variable-speed pumps consume less energy, resulting in lower operating costs and reduced environmental impact. They also offer quieter operation, longer lifespan, and customizable performance settings, making them a cost-effective and eco-friendly choice for pool and spa owners.

What about the warranty?2024-03-15T15:23:00+07:00

Warranties are always mentioned on the product page, alongside the technical specifications of the product. It varies depending on the brand and the type of product.

How often should I test and treat my pool water?2024-03-15T15:57:24+07:00

It’s recommended to test your pool water at least once a week using a water testing kit to maintain proper chemical balance. Factors such as weather, pool usage, and environmental conditions may affect water quality. Treat the water accordingly with appropriate chemicals to balance pH levels, sanitize the water, and prevent algae growth.

How often should I run my pool or spa pump?2024-03-15T15:14:54+07:00

The recommended pump runtime varies based on factors such as pool size, usage, and environmental conditions. As a general guideline, run the pump for 6 to 12 hours per day to ensure adequate water circulation and filtration.

How long does it takes to receive my product?2024-03-15T15:23:34+07:00

As soon as your payment is done, you’ll receive your products within 2 to 4 working days (except for wellness products that need to be produced first).

How long does it take if I order a wellness product (spas, hot tubs, Ofuros)?2024-03-15T15:20:37+07:00

Our wellness products are made on demand in our factory of Chiang Mai. The lead time for Ofuros is 15 days, while leadd time for hot tubs and spas is 35 to 55 days, depending on the type of product and number of features.

How long does it take for a heat pump to heat a pool/spa?2024-03-15T15:18:19+07:00

The time it takes to heat a pool/spa with a heat pump depends on factors such as water volume, starting temperature, and desired temperature. Typically, it may take several hours to raise the water temperature by a few degrees, averagely 2 to 3 degrees per hour.

How do I determine the right size pump for my pool?2024-03-15T15:13:21+07:00

Pump size depends on factors such as pool volume, plumbing layout, and desired flow rate. Contact us if you are not sure of the required power and type of the swimming pool pump, our specialists will help you to do the right choice.

How can I get a discount?2024-03-15T15:22:14+07:00

Our prices are net direct-from-factory prices. Only professional resellers/installers will get an automatic discount.

Do I have to register to make purchase by email, phone or website?2024-03-15T15:21:31+07:00

Yes. If you are a professional, you will also have access to our resellers prices.

Can I use alternative methods for pool sanitation?2024-03-15T15:57:30+07:00

While chlorine is a commonly used sanitizer, alternative methods such as UBO® chemical-free water treatment systems. These units provide effective sanitation without using harsh chemicals, offering a more environmentally friendly and gentler swimming experience.

Can I contact you by email or Line?2024-03-15T15:19:15+07:00

Sure. Feel free to reach us out by any way you like, such as phone, Line, WhatsApp, email or contact form.

Can I automate pump operation and scheduling?2024-03-15T15:16:40+07:00

Yes, pump operation and scheduling can be automated using UBO® (Ultra Bio Ozone) water treatment systems. These systems allow users to program pump runtimes, monitor performance remotely, providing convenience and energy savings, and a lot more!

Can a heat pump be used for both heating and cooling my pool/spa?2024-03-15T15:17:18+07:00

Yes, our full inverter heat pumps are equipped with a reverse-cycle feature that allows them to operate in both heating and cooling modes. This versatility provides year-round comfort by heating the water in colder months and cooling it during hot weather or for medical purposes.

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